English Writing Routine 日本語

Support and FAQ

Contact us

For questions, requests, or bug reports about English Writing Routine (英作文リマインダー), please email:

support@englishhabits.com

The App is developed and operated by a small team, so a reply may take a few days. Thank you for your patience.

When reporting a problem, it helps a great deal if you include:

Payment and refund enquiries are handled by Apple or Google. See "I would like a refund" below.

Frequently asked questions

How many times a day can I get a composition scored?

3 times a day on the free plan, and 20 times a day with Premium (JPY 200 per month).

The count resets every day at 00:00 UTC, which is 09:00 Japan Standard Time.

I submitted something unrelated to the prompt and got no score

The App scores answers written in response to the prompt, so it returns no result when the submission is unrelated to it. This still uses one of your daily scoring attempts. Please check the prompt and submit again.

How do I cancel Premium?

Cancel from your store's subscription management screen. You can also reach it from the "Premium" row in the App's settings.

Deleting the App from your device does not cancel the subscription. After cancelling, Premium remains available until the end of the period you have already paid for.

I changed devices and Premium did not carry over

Purchases are tied to your App Store or Google Play account. Sign in with the same store account you purchased with, then tap "Restore purchases" on the purchase screen.

Your learning history is stored on the device, so it does not transfer when you change devices.

I would like a refund

Payment, billing, and refunds are handled by Apple or Google, and we cannot issue refunds directly. Please apply through:

I am not receiving notifications

Please check the following:

  1. notifications are permitted for the App in your device settings;
  2. notifications are enabled in the App, and the times are what you intended; and
  3. a battery saver or Focus / Do Not Disturb mode is not suppressing them.

If notifications still do not arrive, contact us with your device and OS version.

My learning history has disappeared

Your history is stored on your device; we do not keep it as history on our server. History removed by deleting the App, resetting the device, or using "Reset learning data" cannot be recovered.

Note that while the text of your composition is not stored on our server, results are stored there temporarily to prevent the same submission being scored twice (see Section 6 of the Privacy Policy). That temporary record cannot be used to restore your history.

I want to delete my data

Use "Delete my data" in the App's settings to delete the data held on our server, along with the learning history on your device. See Deleting your data for the steps and the exact scope.

Deleting your data does not cancel your subscription. Cancel separately using the steps under "How do I cancel Premium?" above.

My score is lower than I expected

Scoring assesses not only grammatical accuracy but also how well developed the answer is. Answers that are a single sentence, or that use few words, are subject to a score cap — so even flawless English will not score highly. Aim for three or more sentences, adding a reason or a concrete example.

What are the system requirements?

The supported OS versions are listed on the App's App Store and Google Play pages.

How is my data handled?

See the Privacy Policy, which sets out where your compositions are sent and how long they are kept.